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General Questions

Can I cancel an order?

How can I track my order?

When will my order deliver?

When will my order ship?

Can I exchange an item?

How do I return an item?

My package was marked as “delivered” but I cannot find it.

Clearance/ Final Sale Product

Price Adjustments

FAQ's

Can I change or cancel my online order once it has been submitted?

Why was my order canceled?

When will I receive my order?

What if my order was received damaged, wrong, or incomplete?

Can I get a price adjustment?

Orders

Shipping Rates

Shipping Timeline

Do you ship to P.O. Boxes?

What if my shipment is processed as ‘Returned to Sender’ by the carrier?

What if I used a freight forwarder?

Can I request to have my package held by the carrier?

Can I modify my order, shipping address or payment?

What if my shipment is RTS by carrier.

What if my order is stuck in transit or shows no tracking updates?

My package was marked delivered but I cannot locate.

What if my order was received damaged, wrong, incomplete.

Shipping and Delivery

What is your return policy?

How do I initiate a return?

Where can I drop off my shipment with my Prepaid label or QR code?

Can I exchange my order?

How long will it take to process my return?

Can I return my online or mobile app order in a WSS store?

How soon will I receive my refund?

Can I return if I purchased in bulk?

Returns

Pickup Guidelines

How long will it take for my order to be ready?

Can I Return/Exchange BOPIS orders at any WSS location?

Store Pickup

Which devices support the WSS Mobile App?

What are the terms and conditions to use the WSS Mobile App?

What are the benefits of downloading the WSS Mobile App?

What happens to my personal information once sign up in the WSS Mobile App?

If your question is not answered in this FAQ, you can get additional assistance here:

Mobile App

What is WSS Rewards?

How can I earn/redeem points?

How can I check my points balance?

When will my points reflect in my account?

I already signed up for WSS Rewards in-store. How can I link my membership online or in the mobile app?

Are there any restrictions on redeeming Sneaker Bucks™ Rewards?

WSS Rewards Information

Loyalty Sneaker Bucks™ Reward

Bulk Buyers do not qualify for WSS rewards

WSS Rewards

Payments Accepted

Will there be taxes?

What if my payment was declined/rejected?

Are my CC and personal info secure.

Does WSS have Gift Cards?

How do I redeem a WSS Gift Card?

Payment

Standard Coupon/Discount

Sneakerbucks/Exclusions

Sale On Sale - Extra 20% OFF

WSS + NIKE Up To 40% OFF

Mobile Wallet Coupon

Can I stack coupons or promotions?

Loyalty 20% OFF

Pricing Errors

All Retro Jordans are FINAL SALE

Exclusions

Store Locator and Business Hours

Instore Order Return

Missing WSS Reward Card Points

Retro Jordans

Instore Inquiries

How to subscribe to our Email Newsletter

Did not receive my subscription promotional code.

WSS Careers

Professional Discount

If your question is not answered on FAQs, contact Customer Service.

Can I purchase in bulk?

Do bulk buyers qualify for WSS rewards?

Orders placed with bots technology.

Bulk Buyers

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