FAQ's
Can I cancel an order?
Once an order has been submitted, we cannot make any changes or cancellations.If you have any further questions about your order, please get in touch with us immediately.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number(s). You can also track your order here.
When will my order deliver?
We ship all order standard ground, which typically takes about 7-10 business days from when the order is marked shipped.
When will my order ship?
Orders with standard shipping methods are typically processed within 2-3 business days. However, there may be instances where an order or part of an order can take up to 6-10 business days to ship. This could occur if an item(s) is no longer availabl
Can I exchange an item?
We cannot process exchanges at this time, but you can easily return any unwanted items ordered on shopwss.com. Simply return the item(s) and place a new order for your desired item(s).This ensures that your desired item(s) remain in stock and are pro
How do I return an item?
We allow items to be returned within 30 days of the order date and offer one free return label per order. To initiate a return, please click here.
My package was marked as “delivered” but I cannot find it.
Before contacting us to investigate, please do the following:. If you still cannot find your package, please contact us for further assistance.
Clearance/ Final Sale Product
Clearance items are brand-new products that are either discontinued by the manufacturer or no longer in stock. These items may show minor cosmetic imperfections such as scuffs, scratches, dents, or blemishes. Packaging may be worn, and shoes may arri
Price Adjustments
Prices are final at the time of purchase. We are unable to make price adjustments.