Returns
What is your return policy?
Items may be returned within 30 days of the delivery date.To qualify for a return, items must be unworn, unwashed, and in original condition with all tags attached. Any item marked FINAL SALE is not eligible for return or refund. Online orders cannot
How do I initiate a return?
We offer one free return label per order.To initiate your RMA and receive a prepaid return label, login to your account and go to your order. Or you can lookup an order with your order ID and billing email or zip code here. Once you’re in the order f
Where can I drop off my shipment with my Prepaid label or QR code?
When you receive a prepaid return label or QR code you can drop-off your shipment at any of our authorized drop-off locations.To find a drop-off location near you please click here.
Can I exchange my order?
Unfortunately, we are unable to process exchanges at this time. At your convenience, please place a new order for the preferred size or style item. Please view our return policy for additional information regarding eligible returns and refunds. We ap
How long will it take to process my return?
You can expect your return to be processed in 3-5 days once your return is received into our facilities.Once we complete your return we'll refund your money to your original form of payment. Please allow 3-5 business days for the credit to reflect in
Can I return my online or mobile app order in a WSS store?
Unfortunately, at this time stores are unable to accept returns for items purchased online or via our mobile app.However, you are able to initiate a return and ship back the item(s) you want to return.To see if your order is eligible for return, plea
How soon will I receive my refund?
Returns are processed within 3–5 days after they are received at our facility. Once your return is received at our facility, it will be processed within 3–5 business days. After processing, a refund will be issued to your original form of payment, an
Can I return if I purchased in bulk?
Bulk purchases made online are not eligible for WSS's Return policy and are considered FINAL SALE.Any issues with the order(s) or the merchandise must be reported within 5 days of delivery date to be considered for a return.